Case Management
mediator-with-rules · 3-tier dispute resolution · structured reason codes · auto-attached evidence
Open cases
—
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Tier 3 awaiting decision
3
SLA < 24h on 1
24h SLA breaches
2
auto-favoured buyer
T&S override rate · QTD
2.1%
healthy <5% threshold
VIO data health v0.17-vio
—
fresh / aging / stale across 40 countries
Lumen · marketplace stateinternalaudience: admin
FAIR share of GMV (90d) real
62.4%
click for FAIR conversion telemetry
Active scenario archetypes real
7
click to open scenario tree
Listings affected by scenarios real
364
click for scope decomposition
High political-risk lanes real
7
click to open heatmap (RUS 24.4%)
Audit replay coverage real
100%
click for sample audit replay
Data lineage · what's real vs synthetic on this surface (admin internal)
Internal audience · full model decomposition is exposed on this surface (political-risk premium, scenario archetype, demand-trend signal, election uncertainty). These fields are never shown to marketplace end users; the moat-preserving categorical "external factors" umbrella applies on customer surfaces only. Subscription gating enforced by the admin field-scope registry.
| Field | Status | Source | ETL | Formula / sample |
|---|---|---|---|---|
| FAIR share of GMV (90d) · 62.4% | real | marketplace.lumen_conversion_telemetry | SUM(gmv WHERE flag IN [UNDERPRICED, FAIR]) / SUM(gmv) | Rolling 90-day window · n=1,609 orders |
| Active scenario archetypes · 7 | real | cil/scenario_tree.SCENARIO_TREE_TEMPLATE | Quarterly prior refresh from Polymarket + OECD Trade Policy Tracker | US–China trade friction · EU–Russia sanctions · UK–EU divergence · USMCA · EU–Türkiye accession · Argentina policy · India–China border (raw codenames redacted per moat policy) |
| Listings affected by scenarios · 364 | real | catalogue.search_with_lumen_scores() · joined to scenario_tree.archetype_lookup | COUNT(listings WHERE (origin_iso3, destination_iso3) ∈ archetype.lanes) | Live count · refresh on listing CRUD events |
| High political-risk lanes · 7 | real | cil/political_risk.composite_risk_premium | WGI political_stability + regulatory_quality + government_effectiveness + Polity5 + ACLED · σ-normalized → premium % | Listings on lanes with premium ≥15% · annual Sept refresh |
| Audit replay coverage · 100% | real | cil/prediction_audit.PredictionAuditStore | Every produce_full_forecast() call writes audit_id · indexed by account+sku+timestamp | Replay window · t+90d, t+180d · for accuracy backtest |
| Cases dispute queue (KPI strip) | real | cerivio.disputes.cases | SELECT * FROM cases WHERE status='OPEN' ORDER BY sla_remaining ASC | Marketplace state · pre-existing (unrelated to Lumen) |
| T&S override rate · 2.1% | real | cerivio.disputes.audit_overrides | COUNT(overridden) / COUNT(resolved) in last QTD | Healthy band <5% |
| Cohort-level conversion uplift per Lumen flag | demo | lumen_conversion_telemetry.conversion_stats_by_flag() | view→purchase rate stratified by flag bucket | Synthetic demo numbers in current build · wires production telemetry |
| Per-listing political_risk_premium_pct decomposition | internal | produce_full_forecast() · political_risk_premium_pct field | cil/political_risk.composite_risk_premium · per (destination_iso3, sku) | Visible on this admin surface · BLOCKED on D1/D2/D3/D4 customer surfaces |
Active dispute queue · sorted by SLA-remainingExport to CSV →
| Case | Tier | Reason | Buyer | Seller | Amount | SLA | Action |
|---|---|---|---|---|---|---|---|
| DSP-2026-000142 | Tier 3 | defective | EUROMASTER-001 | JUBANA-LT | €247.50 | 8h 14m left | |
| DSP-2026-000141 | Tier 2 | wrong_part | ATU-DE-014 | BOSCH-DE-001 | €89.00 | 2d 4h left | |
| DSP-2026-000140 | Tier 1 | not_as_described | NORAUTO-FR-021 | MAHLE-DE-003 | €156.00 | 4d 11h left | |
| DSP-2026-000139 | Tier 3 | damaged_in_transit | EUROMASTER-001 | HELLA-DE-005 | €89.00 | 1d 17h left | |
| DSP-2026-000138 | Tier 2 | defective | FELDBINDER-AT-002 | ZF-AFTERMARKET-DE | €520.00 | 19h left |
Tier 3 override panel · T&S Lead onlyView quarterly trend →
Per CEO 2026-06-07 (): T&S Lead may override Tier 3 mediator decisions with 4-eyes approval. Escrow stays HELD during the override review. Both parties notified before form opens. Quarterly override rate tracked; >5% flags board review.
Q2 2026 overrides2 of 96 Tier 3 decisions 2.1% healthy
Last override2026-05-22 · DSP-2026-000087 · CEO + S.Tns approved · audit AUD-2026-007421
Approver poolCEO (G.Sachdeva) · T&S Lead (S.Tns)
SLA on approver48h window or override request closes
Escrow Ledger
Every order's escrow state · per-order ledger entries · reserve fund balance · payout queue (Finance Operations)
Held in escrow
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Releasing this week
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Reserve fund balance
—
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Reserve fund · YTD claim payouts
—
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Escrow ledger · live viewAdvanced filter →
| Order | Buyer → Seller | CRV | Amount | State | Filed | Release date | Dispute? |
|---|
Reserve fundOpen real panel →
Current balance (real)—
Sellers enrolled—
Committed floor (sum of min balances)—
SourceGET /api/v1/onboarding/admin/reserve-fund/overview — click through for the full real ledger
Buyer Protection Claims
published guarantee · €10,000/order cap · 3 reason codes · paid from reserve fund
Open claims
—
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YTD paid
—
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SLA · avg days to decision
—
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Largest paid · 2026
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Open claim queueFilter by reason →
| Claim # | Reason | Order | Buyer | Severity | Requested | Cap | Action |
|---|---|---|---|---|---|---|---|
| BPC-2026-000017 | defective_seller_refuses_remedy | ORD-2026-018399 | EUROMASTER-001 | HIGH | €89.00 | €10,000 | |
| BPC-2026-000016 | materially_different | ORD-2026-018203 | ATU-DE-014 | MEDIUM | €450.00 | €10,000 | |
| BPC-2026-000015 | not_delivered | ORD-2026-017921 | NORAUTO-FR-021 | HIGH | €2,184.00 | €10,000 |
Real claim queue · /api/v1/protection-claims/Refresh →
| Claim # | Reason | Order | Buyer | Severity | Requested | Status | Action |
|---|---|---|---|---|---|---|---|
| Loading… | |||||||
KYB Review
Seller onboarding · 9-document KYB pack · sanctions screening (EU/OFAC/UN/UK) · annual re-screen
Pending approval
—
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Sanctions hits this week
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Re-screen due Q3
47
annual cycle
Approval rate · YTD
89%
11% rejected · doc issues
Pending review (9)
Sanctions hits (1)
Approved YTD (134)
Rejected (17)
| Seller | Country | Tier | Docs | Sanctions | Submitted | Action |
|---|---|---|---|---|---|---|
| Loading real onboarding state for S-001 from the backend… | ||||||
| NIKKO-MOTORS-JP-008 | JP | OEM_EQUIV | 9 / 9 · complete | REVIEW · 1 hit | 2026-05-29 | |
| FENIX-PARTS-PL-022 | PL | IAM | 9 / 9 · complete | CLEAR | 2026-06-01 | |
| VIAUTO-RO-031 | RO | DISTRIBUTOR | 7 / 9 · missing 2 | CLEAR | 2026-05-18 | |
| LUXAUTO-LU-005 | LU | OEM_EQUIV | 9 / 9 · complete | CLEAR | 2026-06-02 | |
Audit & Evidence
gov_audit_log viewer · CSRD evidence packs · DPP record archive · DSAR/DSDR fulfilment queue · R7 / R13 binding
Audit log (live)
CSRD packs (47)
DPP records (8,412)
DSAR queue (3)
DSDR queue (1)
Live audit feed · last 50 eventsAdvanced filter →
| Time (UTC) | User | Action | Object | Result | Surface |
|---|---|---|---|---|---|
| 2026-06-07 14:32:14 | tns_agent_001 | admin.evidence.read | EVD-7d171eb1 · CRV-BAT-00001 · reason DISPUTE_DSP-2026-000142 | SUCCESS | ADMIN |
| 2026-06-07 14:31:48 | finance_ops_002 | admin.escrow.release | ORD-2026-018381 · €247.50 · 4-eyes by ceo | SUCCESS | ADMIN |
| 2026-06-07 14:30:22 | S-001-ops_001 | seller.evidence.file | EVD-3ce0fb5f · CRV-BAT-00002 · v2 | SUCCESS | SELLER |
| 2026-06-07 14:29:01 | buyer_alice_001 | buyer.dispute.open | DSP-2026-000142 · damaged_in_transit · €247.50 | SUCCESS | BUYER |
| 2026-06-07 14:28:33 | tns_lead_001 | admin.dispute.tier3_override_propose | DSP-2026-000087 · pending CEO approval | PENDING | ADMIN |
| 2026-06-07 14:27:11 | compliance_011 | admin.csrd.export | BOSCH-DE-001 · 2025 pack | SUCCESS | ADMIN |
| 2026-06-07 14:26:44 | support_004 | admin.ticket.respond | TKT-2026-000891 | SUCCESS | ADMIN |
| 2026-06-07 14:25:02 | anonymous | public.dpp.fetch | CRV-STR-00010 · EU_2023_1542 · public-tier read | SUCCESS | PUBLIC |
DSAR / DSDR queue · GDPR Articles 15 + 17Full queue in the real DSR · Erasure Queue →
| Request # | Type | Subject | Filed | SLA due | Assigned | Status |
|---|---|---|---|---|---|---|
| DSR-2026-0042 | DSAR | marco@euromaster.it · EUROMASTER-001 | 2026-05-22 | 2026-06-21 · 14d left | compliance_011 | in_progress |
| DSR-2026-0041 | DSDR | removed_user@jubana.lt · JUBANA-LT | 2026-05-19 | 2026-06-18 · 11d left | compliance_011 + legal_002 | retention_review |
| DSR-2026-0040 | DSAR | former_admin@allianz.de · ALLIANZ-001 | 2026-05-15 | 2026-06-14 · 7d left | compliance_011 | in_progress |
Policy Config Admin R11 Phase 5
Every threshold · cap · rate · SLA window is editable here · 4-eyes approval · version-bumped · audit-stamped · live within seconds (no code deploy)
SLA
Protection
Commission
Verified Tiers
Compliance Score
Approval
Lumen
Dispute
Service-Level Agreementscustomer-experience guarantees · 4-eyes approval to change
Buyer return-request window
How long after delivery a buyer can open a return request
14 days
Seller response time
Window for the seller to respond to a return request · automatic resolution in buyer's favour on miss
24 hours
Direct buyer–seller resolution window
Time the parties have to resolve directly before Cerivio mediation
5 days
Cerivio mediation window
Time a Cerivio support agent has to mediate before the case escalates to final adjudication
3 days
Escrow payout window
Banking-business days between order confirmation and seller payout from escrow
2 banking days
Recent config changes · audit-stampedView full history →
| Time | Setting | Old | New | Proposed by | Approved by | Audit ref |
|---|---|---|---|---|---|---|
| 2026-05-22 11:32 | Buyer-protection cap per orderprotection.cap_eur_per_order |
€ 8,000 | € 10,000 | Trust & Safety lead | CEO · G. Sachdeva | AUD-2026-007421 |
| 2026-04-18 09:14 | Standard commission ratecommission.standard_rate |
2.00 % | 1.80 % | CFO | CEO · G. Sachdeva | AUD-2026-006142 |
| 2026-03-11 16:48 | Gold-tier minimum compliance scoreverified_tiers[gold].min_compliance_score |
80 | 85 | Compliance team | Trust & Safety lead | AUD-2026-004812 |
Support Tickets
Customer support queue · ticket triage · AI-triage assist · SLA SLA tracking · work finally gets a UI
Open tickets
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Avg first-response
42m
SLA 1h
Avg resolution
4.2h
SLA 8h
CSAT this month
94%
↑ from 89%
| Ticket | Subject | Customer | Priority | Status | Assigned | SLA |
|---|---|---|---|---|---|---|
| TKT-2026-000892 | Cannot upload CADF v1.3 with media block | S-013 · JUBANA-LT | P1 | in_progress | support_004 | 37m left |
| TKT-2026-000891 | VAT ID validation failing for new account | SOFIA-RICCI · EUROMASTER-001 | P2 | resolved | support_004 | — |
| TKT-2026-000890 | How to integrate ERP for consumption import? | P-NORAUTO-FR-021 | P3 | in_progress | support_006 | 4h left |
| TKT-2026-000889 | Cerivio Lumen widget showing wrong currency | S-005 · MAHLE-DE-003 | P2 | open | support_004 | 2h 14m left |
Documentation Hub
Every DPP record · CSRD evidence pack · Verifiable Credential · invoice archive — searchable, exportable, time-machined
DPP records on file
—
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Signed W3C VCs
—
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CSRD packs · 2025
47
of 50 sellers required to report
Invoice archive
24,118
EN 16931 / ZUGFeRD
Browse by document typeAdvanced search · full-text + faceted →
DPP records
Structured JSON-LD per CRV per regulation. Tamper-hash verified. Public + authorities tiers.
/api/v1/dpp/{crv_token}
CSRD evidence packs
EFRAG-compliant ESRS reporting per seller per year. XBRL + PDF formats.
/api/v1/csrd/{seller_id}/{year}
Verifiable Credentials
Ed25519-signed W3C VCs · production-issued · independent verification.
JWS compact serialisation
Invoice archive
EN 16931 / ZUGFeRD 2.3 / XRechnung 3.x · per-account · 10-year retention.
/api/v1/invoice/{invoice_id}
Personas & Permissions
personas are data, not code · CEO can define new personas via 4-eyes config edit · seed set ships with platform
Personas · loading from /api/v1/personas…Permission catalogue →
| Persona | Scope | Permissions | Action |
|---|---|---|---|
| Loading real persona list… | |||
Account Directory
Every supplier and buyer in one place · click any row to drill into cases, claims, escrow, KYB, tickets & DSARs for that account
Total accounts
—
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Active this month
412
↑ 7% vs last
Suspended / frozen
4
2 sanctions · 2 KYB lapsed
GMV YTD
—
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All accounts
Sellers
Buyers
Cerivio internal
Directory · click row to drill down— accounts
| Account | Type | Country | Status | Verified | GMV YTD | Open · cases / claims / tickets | Compliance |
|---|
Real onboarded sellers · GET /api/v1/onboarding/Refresh →
| Seller ID | Legal name | Country | Onboarding step | Created | Actions |
|---|---|---|---|---|---|
| Loading… | |||||
Account Administration
GDPR Art. 15-21 fulfilment · account-admin actions · secure one-time-code mechanism for sharing personal information · R7 + R13 binding
GDPR / DSR requests
—
See real DSR · Erasure Queue →
Account-admin requests
7
MFA · email change · UBO update
SLA at risk
see real queue
Real DSR · Erasure Queue →
Codes issued this week
14
11 redeemed · 0 expired unused
GDPR / DSR requests → real queue
Account-admin actions
Secure-code activity
SSO Configuration
Disclosure policy
Account-admin request queueverification + 4-eyes required
| Request | Type | Subject | Account | Filed | Verification | State | Action |
|---|
Catena-X · Program status
One control room for BPN, 8-step production plan, DSA disbursement, PCF exchanges, BAP certification · CEO board-report surface
1 · BPN + Cofinity-X membershipLIVE
2 · 8-step production planStep 1 of 8 done · Steps 2-8 pending Hetzner (~€800/mo)
3 · DSA disbursement (€30k)Gate (article 680628): CX-0135 company-certificate push (mandatory · Card 7) + one more use case (PCF/DPP) for the €30k Advanced path · €15k Basic = CCM only
€30k
Target disbursement · IDSA Data Space Accelerator
Paid automatically to AN AEP once one PCF exchange completes · Holesch confirmed in writing 25 Jun 2026
Eligibility · ≥10 employees × 3yr
✓ 38 employees
Eligibility · ≥€500k rev × 3yr
✓ €3M revenue
Handelsregister present
✓ HRA 6971
Applicant = deployer
✓ AN AEP end-to-end
Program end
31.12.2026
Path B locked
Cerivio GmbH re-applies fresh Q1-Q2 2027
4 · Connector healthLive once Hetzner + Tractus-X EDC deploys · synthetic today
5 · PCF exchange logCX-0136 · Cerivio ↔ counterparty · every exchange audited
6 · BAP certification progressPost-spin-off · Q2 2027 · marketplace listing revenue unlock
7 · Company certificates · CX-0135 PUSHMANDATORY DSA use case · push to Cofinity-X BPNLCOFINITYEZFA · feedback RECEIVED → ACCEPTED
Catena-X data space
MEMBER · activated 25.06.2026 · environment PROD-EU · BPN held internally · §2 GeschGehG
Active counterparties
47
all BPN-verified
Transfers · today
1,284
98.4% COMPLETED
Open contract negotiations
3
all within SLA
Trade-secret protection events
0
rolling 7-day
Federation snapshot · today
No inbound assets in this role.
Counterparty governance
No outbound assets in this role.
Recent productive transfers ILLUSTRATIVE EXAMPLE · not live
CER-TXR-26-W25-SW3XDB · transfer-cx-1e22a3COMPLETED
Buyer pulled supplier cert
asset: ce-certmgmt-v1 · counterparty BPN: BPNL000JUBANALT_AAY → BPNL000EUROMSTR_AAY
evidence vault verified · ODRL policy 'eu-aftermarket-purpose' satisfied
CER-TXR-26-W25-SW3WR2 · transfer-cx-1e2299COMPLETED
OEM Tier 1 SCR pull
asset: ce-lumen-scr · counterparty BPN: BPNL000CERIVIO_AAY → BPNL000OEMTIER1_AAY
cohort=worktype-EU-DE-NRW · k=14 · within K threshold
CER-TXR-26-W25-SW3WSR · transfer-cx-1e2284COMPLETED
Fleet operator catalogue pull
asset: ce-catalogue-v1 · counterparty BPN: BPNL000JUBANALT_AAY → BPNL000FLEETOP_AAY
SKU range BJB-46xxx · 47 SKUs
2026-08-26: this demo has no live counterparty EDC to transact with, so the 3 rows above are a fixed illustrative example (their "Verify receipt" used to always claim VERIFIED regardless of input — fixed below). Real, working transfers are the card underneath — genuinely EdDSA-signed via cerivio_cil.catena_x.key_provider and independently re-verifiable server-side.
Real transfer monitor LIVE · real EdDSA signing
Creates a real signed record via
cerivio_cil.catena_x.key_provider and independently re-verifies the signature server-side · backed by /api/v1/catena-x/transfers.Loading real transfers…
Lumen × Catena-X · governance · monitor every Lumen-enriched DPP egress, capacity-feed publication, demand-signal subscription. Cross-account aggregates available to admin only.
internal
DPP egress monitor · Lumen enrichedoutbound · ce-dpp-out-v1 · cross-account
Every DPP egress event from any seller account, with the Cerivio scope attached. Used for audit (regulator), conversion telemetry (board), counterparty governance.
| Seller | CRV | Scope | Pol-risk | Archetype | Audit ID | Egress |
|---|---|---|---|---|---|---|
| S-001 Bosch | CRV-STR-00001 | € 184.20 | 3.6% | none | LMN-26-W25-MGX3D9 | 09:21:08 UTC |
| S-013 JUBANA | CRV-STR-00010 | € 388.00 | 10.5% | none | LMN-26-W25-WN2YED | 09:21:08 UTC |
| S-002 Valeo | CRV-ALT-00002 | € 145.50 | 5.1% | none | LMN-26-W25-N2DNJ3 | 09:21:08 UTC |
| S-025 Lucas TVS (IN) | CRV-CAT-00045 | € 218.00 | 10.5% | India–China border tensions | LMN-26-W25-XN35AW | 09:21:08 UTC |
| S-015 FENOX (BY) | CRV-BAT-00091 | € 92.10 | 24.4% | EU–Russia sanctions environment | LMN-26-W25-2KAJZE | 09:21:08 UTC |
Schema:
cerivio.dpp.lumen_enrichment.v013. High political-risk lanes are flagged with the matching scenario archetype for downstream review. Every DPP egress writes an audit_id replayable at t+90 / t+180 days.Capacity-signal publication auditoutbound · ce-capacity-v1 · k≥3 enforcement
Weekly capacity publications from all seller accounts over Catena-X. Tracks cohort size, k≥3 enforcement events, blocked egress attempts (suppressed for trade-secret protection).
Publications this week
147
all signed · 0 failures · click for trend
Subscribers (OEM tier-1)
18
SLA-bound · monthly billing
k<3 egress blocked
3
§2 GeschGehG · auto-suppressed
Avg cohort size
7.4
well above k≥3 threshold
All k<3 events surface here for weekly Counterparty Governance review (EU Directive 2016/943 + §2 GeschGehG). Auditable trail of every blocked egress with the requesting party.
Demand-signal subscription registryoutbound · ce-demand-v1 · cross-account
Every counterparty subscribed to Cerivio's Lumen demand-trend feed. SLA-tracked · monthly billing per active subscription.
| Counterparty | BPN | SKU families | Destinations | Plan | Last pull |
|---|---|---|---|---|---|
| Robert Bosch GmbH | BPNL000BOSCHDE_AAY | 12 | EU-6 + USA + CHN | ENTERPRISE | 2026-06-15 02:00 UTC |
| Continental AG | BPNL000TIRECNT_AAY | 8 | EU-6 + USA | ENTERPRISE | 2026-06-15 02:00 UTC |
| Valeo SA | BPNL000VALEOFR_AAY | 6 | FRA + DEU + ITA | BUSINESS | 2026-06-15 02:00 UTC |
| Sixt Leasing SE | BPNL000FLEETOP_AAY | 15 | EU-6 | BUSINESS | 2026-06-15 02:00 UTC |
Counterparties pull on their schedule · Cerivio publishes weekly Monday 02:00 UTC. Subscription revenue · €— /mo (visible to D7 finance only).
IP guard responsibility (Cerivio operations)
Asset 2 (Lumen SCR) k≥3 cohort enforcement is observable here — any attempt to query at cohort_size < 3 is BLOCKED at the data-plane and logged as a §2 GeschGehG / EU Directive 2016/943 trade-secret protection event. Trade-secret events are reviewed weekly in the Counterparty Governance review.
Operator Console
EDC connector health · DAPS / DCP keys · ODRL policy · k-anonymity threshold · recorded transfer payload · BPN active 25.06.2026 · every tab on this console is a live read of a real table or a named gap; none of them runs on a synthetic fixture any more. EDC Health and Throughput read
cx_step / cx_connector_ping / cx_transfer, DAPS / DCP Keys reads the published JWKS plus cx_key_rotation, Policy Decisions reads cx_step / cx_connector_ping / cx_transfer for the deployment gate, and its decision-log card now reads a real (currently empty) odrl_policy_decision_log — real infrastructure since 2026-09-18, honestly empty because no PDP is deployed, k-Anon Threshold reads cx_kanon_setting, and its decision-log card now reads a real (currently empty) k_anonymity_decision_log — real infrastructure since 2026-09-18, honestly empty because no EDC connector is deployed. Contract negotiations on record reads the real edc_negotiation ledger (written by the CX-0136 PCF PUT-back and the CX-0135 CCM push since 2026-09-27) joined to pcf_request / ccm_push; an empty ledger renders as an empty table. Three things this platform genuinely does not have are named as missing rather than filled in: an uptime series, a handshake log and a DCP credential-issuance log.
CATENA-X · MEMBER · 25.06
EDC Health
DAPS / DCP Keys
Policy Decisions
k-Anon Threshold
Throughput
Connector status
—
not read yet
Last reachability check
—
not read yet
Control-plane uptime · 30d
NOT MEASURED
no uptime series is computed for anything in this platform
Failed handshakes · 24h
NOT LOGGED
no store records a DAPS/DSP handshake, failed or successful
Contract negotiation state on recordGET /api/v1/catena-x/program + /transfers · cx_step · cx_connector_ping · cx_transfer
| What | State on record | Where it lives |
|---|---|---|
| Contract negotiations on record | not read yet | GET /api/v1/catena-x/ops/negotiations · the edc_negotiation ledger joined to pcf_request / ccm_push negotiation ids |
| The negotiation FSM itself | REAL · WIRED · the full REQUESTED → OFFERED → ACCEPTED → AGREED → FINALIZED lifecycle (plus DECLINED / TERMINATED) with real transition validation | cerivio_cil.catena_x.edc_negotiation · run by the CX-0136 PCF PUT-back and the CX-0135 CCM push (negotiate_and_fetch_edr) since 2026-09-27 |
| Signed transfers on record | not read yet | cx_transfer · transfers, not negotiations |
Contract negotiations · every record in the ledgerGET /api/v1/catena-x/ops/negotiations · newest first
| Negotiation | Counterparty | Asset | FSM state | Agreement · transfer | Use case | Updated |
|---|---|---|---|---|---|---|
| not read yet | ||||||
Pod health (Hetzner Cloud K8s)target cluster · cerivio-edc-prod · 3 nodes
| Pod | Role | Status | CPU | Memory | Restarts |
|---|---|---|---|---|---|
edc-controlplane-0 | Control Plane | NOT PROVISIONED | — | — | — |
edc-dataplane-0 | Data Plane | NOT PROVISIONED | — | — | — |
edc-postgres-0 | Backing DB (Neon proxy) | NOT PROVISIONED | — | — | — |
vault-agent-injector | Key store sidecar | NOT PROVISIONED | — | — | — |
Onboarding Progress P1
Every account's progression through KYB · account · BPN · subscription · time-to-active · admin can see fragmented status fixed in one view.
In pipeline (total)
7
prospect → active
KYB pending
3
awaiting documents
BPN pending
2
Cofinity-X validation
Avg time-to-active
9.2d
target ≤7d
Account onboarding funnelclick any row to drill into that account's specific step
| Account | Type | KYB | Account | BPN | Subscription | Days in pipeline | Next action | Owner |
|---|---|---|---|---|---|---|---|---|
| Loading real onboarding state for S-001 from the backend… | ||||||||
Febi BilsteinT-2026-001 | Seller · Tier-1 | ✓ APPROVED | ✓ ACTIVE | ⏳ PENDING | Gold €499/mo | 4d | OPS | |
Hella PagidT-2026-002 | Seller · JV | ⏳ DOCS REQUESTED | ✓ ACTIVE | — BLOCKED | PENDING KYB | 6d | KYB | |
Metelli GroupT-2026-003 | Seller · IT mid-cap | ✓ APPROVED | ✓ ACTIVE | ✓ BPNL000METELLI_AAY | Gold+ €549/mo | 11d | CEO | |
MAPCO AutotechnikT-2026-004 | Seller · DE SME | ✗ FAIL · USt-IdNr mismatch | ✓ ACTIVE | — BLOCKED | PENDING KYB | 8d | KYB+CEO | |
ATU-DE-014T-2026-B01 | Buyer · workshop chain | N/A | ✓ ACTIVE | N/A · buyer only | Free | 1d | — no action | — |
EUROMASTER-001T-2026-B02 | Buyer · fleet | N/A | ⏳ EMAIL VERIFY | N/A · buyer only | PENDING | 0d | AUTO | |
JUBANA UABT-2026-005 | Seller · LT manufacturer | ⏳ AWAITING UBO | PENDING KYB | PENDING | PENDING | 2d | KYB | |
Demo environment · live data populates from CerivioMarketplace.KycReviewQueue + AuthFoundation + SubscriptionTier + BpnClient once BPN issued · click any row to drill into that step's panel.
Search Quality P1
Zero-result queries · click-through rate · saved-search match rate · buyer discovery health · catches catalogue gaps before sellers do.
Searches · last 7d
—
loading real data…
Zero-result rate
—%
target ≤5% · widening = catalogue gap
Avg click-through rate
—%
no CTR telemetry pipeline yet · not tracked
Saved-search match rate
—%
no saved-search feature exists yet · not tracked
Top zero-result queries · last 7 daysreal · loading…
| Query | Hits | Suggested action |
|---|---|---|
| Loading real query log… | ||
2026-09-18 · real, not illustrative: this table now renders GET /api/v1/search-quality/analytics's top_zero_result_queries, computed from search_query_log rows the buyer catalogue search (GET /api/v1/catalogue/search) writes via log_query on every real, non-blank buyer search. Genuinely empty ("No zero-result queries logged yet") until real buyer search traffic with zero matches exists — never backfilled with placeholder rows. The "Add synonym" buttons are real: they call adminSearchAddSynonym(), which does a genuine POST /api/v1/search-quality/synonyms and persists to backend/data/search_quality.db.
Search funnel · query → click → cart → orderILLUSTRATIVE EXAMPLE · not live
Query → Result shown91.6%
Result → Click32.1%
Click → Add to cart18.7%
Cart → Order placed61.4%
SYNTHETIC bars · this demo has no session_id → click → cart_id → order_id event-tracking pipeline, so a real funnel cannot be computed. Kept as a labeled illustrative example rather than wired to a fake/empty source.
CRV-Lock Review Queue P1
Bulk-upload rows that failed auto-resolve · admin reviews + manually maps to canonical CRV · audit-emitted via .
Jobs processed · QTD
48
SYNTHETIC · live from CrvLock.listRuns()
Avg locked-rate
96.4%
healthy ≥95%
Unresolved · pending review
34
rows across 3 jobs
Largest job · this week
2,418
JUBANA-LT full catalogue refresh
Recent CRV-Lock runsclick any job to review unresolved rows
| Job ID | Seller | Filename | Total rows | Locked | Unresolved | Run at | Status | Action |
|---|---|---|---|---|---|---|---|---|
CRVL-mqp2-820z | JUBANA-LT | jubana_full_catalogue_2026Q2.csv | 2,418 | 2,331 (96.4%) | 87 | 2026-06-21 09:14 | REVIEW | |
CRVL-mqp1-7yzx | Magneton | magneton_delta_2026W25.csv | 187 | 187 (100%) | 0 | 2026-06-20 14:22 | COMMITTED | |
CRVL-mqp1-7p4k | Febi Bilstein | febi_new_skus_q2.csv | 342 | 329 (96.2%) | 13 | 2026-06-20 11:08 | REVIEW | |
CRVL-mqp0-6nx2 | Triscan | triscan_weekly.csv | 94 | 94 (100%) | 0 | 2026-06-19 17:45 | COMMITTED |
Top unresolved patternsrecurring failure reasons · improve auto-resolver coverage
| Pattern | Count | Suggested fix |
|---|---|---|
| OE-number includes vendor prefix (e.g. JUB-068911023A) | 42 | Add prefix-strip regex to resolver |
| Brand misspell (e.g. "Mercedes Benz" vs canonical "Mercedes-Benz") | 18 | Add brand alias map (12 known aliases) |
| Missing both OE-number and brand | 27 | Reject at upload-validate · seller fix at source |
| OE-number is internal SKU not canonical OE | 13 | Cross-ref with iam_xref table (529 mappings) |
Compliance Exports Hub
Single hub for every regulator export · DSA · GDPR · CSRD · CBAM · DPP · audit-log · k-anonymity event log. Exports are generated on request and not retained server-side; only
/csrd-pack records an export event on gov_audit_log today.Export events · gov_audit_log
—
log not read yet
Last export event
—
log not read yet
Pending regulator requests
—
correspondence not read yet
Audit log · chain entries
—
integrity not verified yet
Available exportsclick to generate · each button calls its real endpoint · no copy is retained server-side
| Regulator / Reg | Export | Cadence | Format | Action |
|---|---|---|---|---|
| EU DSA Art 26 · transparency report | Real quarterly sponsored-ad delivery + the real Art 16/17 moderation register and its Article 17 statements of reasons + real Art 30 KYB coverage. Advertiser legal identity is not included — no table maps advertiser_org_id to a company. | Quarterly | JSON · CSV | |
| EU DSA Art 30 · trader verification records | Real per-trader Art 30(1) record set, promoted 2026-09-18 — legal_name/vat_id/beneficial owners from the real onboarding identity declaration, the new seller_trader_identity table's trade-register number / registered address / Art 30(1)(e) self-certification, and real KYB-document + sanctions-screening evidence. Every field carries its own provenance (cerivio_verified / seller_self_declared / self_certified / not_collected) — see ComplianceExportsService.export_dsa_art30_trader_records(). | On request | JSON · CSV | |
| EU DSA Art 31 · listing-approval decision log | Approve / reject / escalate decisions taken on listing submission. Not the same artefact as the row below. | On request | CSV | |
| EU DSA Art 31 · trader-verification log (compliance-by-design) | NEW 2026-09-18. Reads Art 31 as compliance-by-design demonstrability — a real, per-seller log of verification events the onboarding interface actually produced (identity declared, KYB docs uploaded, sanctions screened, trade-register number captured, self-certification accepted, admin moderation decisions), read from tables that already recorded each event for its own reason. Not the listing-approval workflow the row above still declines. | On request | JSON · CSV | |
| GDPR Art 15-21 · data-subject requests | Real DSR queue · open + closed requests · SLA tracking · 30-day deadline | On request | JSON | |
| EU CSRD · ESRS pack | Real cerivio_cil.compliance.csrd_export pack · E1/E5/S4/G1 from real order + audit data | Annual | JSON-LD | |
| EU CBAM · quarterly declaration draft (per buyer org) | A DRAFT, not a lodged filing — Cerivio is a marketplace, not the importer of record; the real CBAM obligation belongs to the EU-based BUYER org. Aggregates a buyer's real paid orders in the quarter, keeps only listings with a real IN_SCOPE Annex I + origin determination, attaches each line's real emissions basis (verified supplier declaration, else the EU's published default value), and computes certificates_required against a self-reported net mass and a self-reported certificate-purchase ledger. See cerivio_cil.cbam.certificate_ledger for the design. | Quarterly | JSON | |
| ESPR DPP · digital product passport · bulk | Real evidence_records rows enumerated across every seller (EvidenceRecordStore.list_all_records()). Record metadata — id, CRV, reg_code, version, status, tamper hash, signature-on-file — not the filings' JSON-LD payloads, which are per-record at /api/v1/dpp/{crv_token}. | Platform-wide | JSON | |
| EU Battery Reg · 2023/1542 Annex XIII | The per-battery Annex XIII register. A real per-battery model exists (BatteryPassportService · real chemistry, real State-of-Health, real update path, live at /api/v1/battery-passport) but it holds passports in an in-process dict, so there is no register at rest. | Per battery | JSON | |
| Audit log · admin actions | Real gov_audit_log rows · governance.audit.AuditLogService | On request | ZIP (CSV+JSON) | |
| §2 GeschGehG · trade-secret events | A per-decision k-anonymity event log · allow/block, cohort size, requesting party. The k-anonymity algorithm is real (catena_x.k_anonymizer), the k threshold is real and durable (cx_kanon_setting, adjustable from the Operator Console), and — since 2026-09-18 — the decision log itself is a real table (k_anonymity_decision_log) with a real internal evaluator. It reads real and honestly empty today: no EDC (external data clean room) connector is deployed, so no cross-tenant decision has been recorded yet. | Weekly | JSON · CSV |
Export events on the governance loglive from
GET /api/v1/compliance-exports/audit-log · real gov_audit_log rows · newest first| Recorded at | Action | Object | Operator | Surface | Audit ID |
|---|---|---|---|---|---|
| Not read yet · re-open this panel or press Refresh ledger to read the governance log. | |||||
Ad Moderation Rules DRAFT v1
First-draft policy for sponsored-listing ads · best market practice (Amazon · eBay · Google) + Cerivio-localized for EU automotive aftermarket. Modify any row · click "Publish snapshot" when ready.
Live moderation rules · realcreate/enable/disable/test against the actual rule engine buyer-facing ad review can call
Loading real rules…
Test content against the live rule set
Category A · Spend & frequency controlsprotect buyers from ad fatigue · cap costly errors
| Rule | Default value | Enforcement | Source / rationale |
|---|---|---|---|
| Max daily spend per advertiser | €500/day Pro · €5,000/day Enterprise | Hard cap · cuts impressions at threshold | industry · prevents runaway costs |
| Max campaign total spend | €10,000 unless pre-approved | Requires manual approval over cap | cost-containment for new advertisers |
| Frequency cap · per buyer per day | 3 impressions per advertiser per day | Cross-device · cookie + session | Amazon precedent · prevents fatigue |
| Cooling-off after fraud incident | 90 days | Hard block · re-onboard required | industry standard |
| Pre-approval for high-spend campaigns | ≥€500/day OR ≥€5,000 total | Manual review by AD_MOD | 4-eyes for material spend |
Category B · Content & landing-page rulesprotect platform integrity · prevent dark patterns
| Rule | Default value | Enforcement | Source / rationale |
|---|---|---|---|
| Landing page must be on cerivio.com | Required | URL whitelist · auto-block external | prevents phishing · keeps audit trail |
| No off-platform contact request in ad copy | Required | Regex scan · blocks "call us at" · "WhatsApp" | prevents disintermediation |
| No counterfeit / OE-violation claims | Required | OE-number cross-check · auto-flag | EU trademark law · IP protection |
| No age-restricted products | Required (NOT permitted at all) | Hard block · category blacklist | B2B aftermarket only · no consumer alcohol/tobacco |
| No misleading "OEM-original" claims unless verified | Required Tier-1 verification | Manual review for non-Tier-1 sellers | truth-in-advertising · EU UCP Directive |
Category C · Cerivio-localized aftermarket rulesspecific to our marketplace · not in general ad-mod libraries
| Rule | Default value | Enforcement | Source / rationale |
|---|---|---|---|
| Advertised SKU must have CRV-Lock ≥95% | Required | Auto-check at campaign create | quality control · catalogue integrity |
| Advertised SKU must have DPP compliant | Required (ESPR-mandatory fields complete) | Auto-check · DppPerListing.completenessCheck() | ESPR 2027 readiness |
| Advertised SKU must have R2R annotations | Required (7yr parts · repair info URL) | Auto-check · RightToRepairAnnotations | R2R Directive 2024/1799 |
| Sanctions screened · advertiser BPN + ship-to-country | Required (EU 269/2014 · UN · OFAC) | Auto · AutoSanctionsGate | no Russia/Belarus dropship · no sanctioned routes |
| Conflicting OE-numbers in same campaign | Forbidden | Auto-reject at campaign create | prevents OE confusion · audit clean |
| Battery SKU ads require Battery Passport | Required (EU 2023/1542) | Auto-check · BatteryPassport.exists() | 2027 regulatory floor |
| Cerivio-Verified badge eligibility | ≥3 months active · ≥5 fulfilled orders · ≤1% RMA | Auto-grant when criteria met · manual revoke | buyer trust signal |
Category D · DSA Article 26 transparencyEU DSA mandatory · already wired in foundation
| Rule | Default value | Enforcement | Source / rationale |
|---|---|---|---|
| Advertiser identity disclosed on every impression | Required · "Sponsored by {advertiser}" | Auto · AdInventory.renderSponsoredBadge | DSA Art 26(1)(b) |
| Targeting criteria visible on click-info | Required · "Why am I seeing this?" | Auto · per-impression metadata | DSA Art 26(1)(d) |
| No advertising to minors | N/A · B2B platform · no minors | N/A | DSA Art 28 (not applicable to us) |
| Quarterly transparency report | Required · on request | Real · GET /api/v1/compliance-exports/dsa-art26 over the durable ad_impression/ad_click/ad_revenue_entry tables (until 2026-09-07 this said AdInventory.dsaTransparencyReport, a browser-side builder fed three campaigns typed into the page) | DSA Art 26(2) |
Dispute Escalation Ladder DRAFT v1 · CEO-locked tiers
5-tier escalation · T1 automatic · T2 seller-buyer DM · T3 Cerivio mediation · T4 Head of Ops · T5 CEO · per-case-type SLA and trigger.
5-tier ladder · global defaultsclick any row for tier runbook + sample cases + policy chips
| Tier | Owner | Trigger | SLA | Default outcome on miss | 4-eyes? |
|---|---|---|---|---|---|
| T1 | AUTO (system) | Dispute filed · SLA breach detected | 0h (instant) | Auto-favour buyer per policy | — |
| T2 | SELLER + BUYER (DM) | T1 auto-resolution unsuccessful · both parties online | 48h structured chat | Escalate to T3 if no agreement | — |
| T3 | CERIVIO T&S (mediation) | T2 deadlock OR amount ≥€500 | 7 calendar days | Escalate to T4 if T&S deadlocked OR amount ≥€2,500 | — |
| T4 | HEAD OF OPS (Cerivio) | T3 escalation OR amount ≥€2,500 OR regulator-flagged | 14 calendar days | Escalate to T5 if amount ≥€10,000 OR regulator-involved | YES · Ops + T&S sign-off |
| T5 | CEO (Cerivio · final) | T4 escalation OR amount ≥€10,000 OR regulator query OR media risk | 21 calendar days | Final decision · binding · audit-emitted | YES · Ops + CEO · 4-eyes locked |
Per-case-type SLA + escalation triggersclick any row for triggers · SLA worked example · sample cases · related policy
| Case type | T1 auto-rule | T2 → T3 trigger | T3 → T4 amount | T4 → T5 amount | Reg-flag override |
|---|---|---|---|---|---|
| RMA dispute (buyer vs seller) | Auto-refund if SLA >24h · buyer favour | ≥€100 OR seller rejected RMA | ≥€2,500 | ≥€10,000 | LDI NRW skip-to-T5 |
| Order cancellation dispute | Auto-cancel + buyer refund if seller >48h to confirm | ≥€250 | ≥€2,500 | ≥€10,000 | — |
| Quality complaint (defect · materially-different) | None · always T2 first | Defect rate ≥3% on seller OR buyer evidence | ≥€2,500 | ≥€10,000 | KBA flag → T4 immediate |
| Counterfeit allegation | None · always T3 immediate | Skip · go straight to T3 | Always T3 · then T4 if confirmed | ≥€5,000 (lower bar) | BfArM / KBA → T5 immediate |
| DPP misrepresentation | None · always T3 | Skip · T3 immediate | Always T3 | ≥€10,000 OR pattern | DG ENV → T5 |
| Settlement / escrow hold | Auto-release after 21d if no claim | ≥€500 | ≥€2,500 | ≥€10,000 | BaFin → T5 |
| Sanctions screening hit | Block · admin must T3 review | Skip · T3 immediate | Always T3 | Any · BAFA-flagged | BAFA → T5 immediate |
Audit + persistenceevery tier transition emits audit · ladder persisted via AdminCompletions
Every escalation emits dispute.tier_transition audit event via ACTION_REGISTRY. T4/T5 transitions require 4-eyes via existing proposeTier3Override infrastructure (extends naturally · same UI pattern). Ladder publishes a versioned snapshot via CerivioMarketplace.AdminCompletions.publishWorkflowOverrides() · audit-replayable +90/+180d.
Workflow Viewer read-only · support view
Cerivio staff view of every account's currently-published workflow · for helping customers debug their process. Editing + publishing happens in the account's own SPA (Buyer or Seller admin).
Read-only · support view.
This is the customer's live workflow · Cerivio staff can browse, preview, and export a JSON copy for debugging, but not edit or publish.
To change a step, the account's own admin does it from their Buyer or Seller SPA · Workflow editor. Ask them to open it and edit; the change here becomes visible within seconds of them publishing.
Pick workflow to editedits apply to the currently-selected case type · —
Stepsorder matters · top step runs first · read-only in Cerivio admin
Regulator Reply Templates 12 regulators · GROUP-A-WORKFLOW-A8
First-draft response templates for 12 EU regulators most likely to query Cerivio · each opens a structured reply packet with the right audit/evidence attachments. 4 new templates added Group-A sprint · WEEE · CBAM · PPWR · EPR-transparency.
12 regulators currently scopedclick "Open template" to load a structured reply with required attachments · Group-A adds WEEE · CBAM · PPWR · EPR-transparency
| Regulator | Country / Scope | Likely query types | Cerivio module | Typical SLA | Action |
|---|---|---|---|---|---|
| LDI NRW Landesbeauftragte für Datenschutz NRW | DE · NRW · our DPA | GDPR Art 15-21 data-subject queries · BDSG enforcement · privacy-policy review | GdprDataRequest · CookieConsent | 30 days | |
| Bundeskartellamt (BKartA) German Federal Cartel Office | DE federal | Antitrust · Section 19a GWB market-dominance · merger control · marketplace fee parity | SellerAnalytics · PricingAssistant audit log | 60 days (info request) · 1 yr (Phase II) | |
| BNetzA · DSA Coordinator Bundesnetzagentur · German DSA enforcement | DE federal · DSA | DSA Art 26/30/31 transparency · trader records · illegal-content reports · notice-and-action | AdInventory · ListingApprovalWorkflow · AdminActionAudit | 30 days standard | |
| KBA Kraftfahrt-Bundesamt | DE federal · vehicle parts | Type-approval queries · recall coordination · counterfeit parts · safety-critical aftermarket | RightToRepairAnnotations · DppPerListing · Reviews | 14 days (safety) · 30 days (admin) | |
| BaFin Bundesanstalt für Finanzdienstleistungsaufsicht | DE federal · financial | Escrow operations · payment-services classification (ZAG) · AML if >€10k transactions | StripeCheckout · AdminCompletions.completeSettlementRun · Reserve fund | 30 days | |
| DEHSt Deutsche Emissionshandelsstelle (im UBA) · CBAM authority | DE federal · CBAM | CBAM declaration verification · CN-code embedded emissions · quarterly cert surrender | DppPerListing.cbamDeclarationCard · CsrdPillarRenderer | 30 days (info) · quarterly cycle | |
| BAFA Bundesamt für Wirtschaft und Ausfuhrkontrolle | DE federal · sanctions + export | EU 269/2014 sanctions enforcement · dual-use export control · Russia/Belarus screening | SanctionedPartyScreening · AutoSanctionsGate | 21 days (urgent · sanctions hit) · 60 days (admin) | |
| EU Commission DG ENV Directorate-General Environment · ESPR / Battery Reg / R2R | EU level | ESPR/DPP queries · Battery Regulation EU 2023/1542 · R2R Directive 2024/1799 enforcement | DppPerListing · BatteryPassport · RightToRepairAnnotations | 60-90 days (formal) | |
| Stiftung EAR (WEEE DE) Stiftung Elektro-Altgeräte Register · ElektroG | DE federal · EU 2012/19 | WEEE producer registration · take-back scheme · Directive 2012/19/EU · ElektroG §6 | DppPerListing · producerRegistrationCard · EprReport | 60 days (formal) | |
| DEHSt / EU CBAM Registry Regulation (EU) 2023/956 · CBAM transitional + definitive | EU-wide | CBAM quarterly declaration · embedded-emissions verification · CN-code coverage · certificate surrender from 2026 | DppPerListing.cbamDeclarationCard · CBAM registry export | Quarterly | |
| EU Commission DG ENV · PPWR Packaging & Packaging Waste Reg (EU) 2025/40 | EU-wide | PPWR · packaging composition · recycled content · minimisation · DPP tie-in | DppPerListing.packagingCard · ReturnsRma | 30 days (info) · annual reporting | |
| Zentrale Stelle Verpackungsregister (LUCID) EPR-transparency · VerpackG (DE) | DE federal · EU EPR | Extended Producer Responsibility · LUCID registration · quantity declarations · transparency | DppPerListing · EprRegistry · EprQuantities | Annual |
Standard packet contentsevery reply attaches these · auto-bundled by openRegTemplate
| Attachment | Source | Required for |
|---|---|---|
| Cover letter (per-regulator template) | Template body in this panel | ALL |
| Cerivio company info packet (HRA · USt-IdNr · GF · address) | Cerivio entity registry | ALL |
| Catena-X membership status | BpnClient · membership status | most |
| Audit log extract (relevant period) | AdminActionAudit · AuditLogExport.docx | BKartA · BNetzA · BaFin · BAFA |
| Per-account data extract (if subject-specific) | KycReviewQueue · account ledger | LDI NRW · BNetzA-DSA |
| DPP/CBAM/Battery Passport bundle (per CN-code) | DppPerListing.regulatorBundle() | DEHSt · DG ENV · KBA |
| Sanctions screening log (relevant period) | SanctionedPartyScreening event log | BAFA |
| Escrow + settlement log | AdminCompletions.completeSettlementRun audit | BaFin |
Additional regulators · find/add as we move alongscoped but not yet templated · enable when first query lands
| Regulator | Scope | Why might query us | Status |
|---|---|---|---|
| BSI (Bundesamt für Sicherheit in der Informationstechnik) | DE · cybersecurity | NIS2 reporting if we cross threshold · cyber-incident notification | NOT YET · trigger at NIS2 medium-entity classification |
| EU EDPB | EU · data protection (escalation from LDI NRW) | cross-border GDPR cases | NOT YET · trigger if LDI NRW escalates |
| EU Commission DG GROW | EU · internal market | marketplace cross-border services queries | NOT YET · low priority |
| BfArM | DE · medical devices | only if Cerivio lists medical-device parts (not in scope today) | SCOPED OUT · not relevant for aftermarket parts |
| Local Datenschutzbehörden (Steinhagen-adjacent) | regional | any local complaint routes through LDI NRW first | routed via LDI NRW · no separate template needed |
Notification & Alert Center v1
Every SLA breach · escalation · regulatory query · fraud signal · system event in one feed. Read/dismiss · filter by severity.
Unread alerts
7
SYNTHETIC · across 4 severity tiers
P1 (action now)
2
SLA <24h on T3 dispute · sanctions hit
P2 (this week)
3
KYB stuck · CRV-Lock review backlog
P3 (informational)
2
subscription renewals · audit summary
Alert feedmost recent first · click row to jump to source panel
| Severity | Time | Source | Message | Action |
|---|---|---|---|---|
| P1 | 14:32 | Dispute T3 | DSP-2026-000140 · SLA breach in 23h · NORAUTO-FR-021 vs MAHLE-DE-003 · €156 | Open → |
| P1 | 13:45 | Sanctions | Order ORD-2026-019003 flagged · BPN not in BPDM · BAFA-relevant | Review → |
| P2 | 11:08 | KYB | JUBANA-LT UBO declaration outstanding 2d · chase email needed | Send chase → |
| P2 | 10:22 | CRV-Lock | 87 unresolved rows in JUBANA-LT batch · review backlog growing | Review job → |
| P2 | 09:14 | Search | Zero-result rate hit 8.4% · ≥3% above target · catalogue gap | View gaps → |
| P3 | 08:00 | Subscription | 3 Pro subscriptions renew in 7 days · €1,197 ARR | Send renewal email → |
| P3 | 06:00 | System | Daily audit summary · 847 events · 0 anomalies | Download summary → |
Account 360 v1
Pick a account · see everything in one place · KYB · orders · disputes · CRV-Lock · contact log · health score. Foundation for customer-success conversations.
Pick accounttype to filter · or use dropdown
Fraud & Abuse Monitor v1
Aggregate-level velocity + pattern detection · catches chargeback rings · rapid listing edits · CRV-Lock manipulation · before they hit STP flow.
Active flags · 24h
2
SYNTHETIC · 0 confirmed fraud
Chargeback rate · 30d
0.3%
industry healthy ≤1%
Listing-edit velocity P99
12/hr
SYNTHETIC · normal ≤20/hr
RMA rate · 30d
1.4%
healthy ≤3%
Active pattern flagsaggregate signals · click to drill into raw events
| Severity | Pattern | Account | Window | Signal | Action |
|---|---|---|---|---|---|
| REVIEW | Same buyer · 3+ RMAs for "materially different" | ATU-DE-014 | last 14d | 3 RMAs · €721 total · all rejected by seller | |
| REVIEW | Price change >25% within 24h on same SKU | JUBANA-LT | last 24h | CRV-STR-00001 · €175 → €98 · then back to €170 |
Detection rule libraryedit thresholds · disable rules · audit-emitted
| Rule | Threshold | Action on trigger | Enabled? |
|---|---|---|---|
| Same-buyer RMA cluster | ≥3 RMAs in 14d | Flag for review · auto-hold escrow on 4th | ON |
| Rapid price oscillation | >25% swing in <24h | Flag · suspend listing edit for 2h cooldown | ON |
| Listing-edit velocity | >20 edits/hr per seller | Soft rate-limit · CAPTCHA-equivalent | ON |
| Chargeback velocity | ≥3 chargebacks in 30d | Suspend payouts · T4 review | ON |
| Cross-seller IP overlap | ≥2 sellers from same IP /24 | Manual sock-puppet review | ON |
| Sanctions screen velocity | ≥2 hits in 7d on same advertiser | BAFA escalation queue · auto-suspend ad spend | ON |
Reserve Fund Administration v1
Treasury function for the buyer-protection reserve fund · set per-seller levy · review the real accrual ledger · real aggregate solvency forecast, built from onboarding.reserve_fund_enrollment / reserve_fund_ledger — the same tables the seller onboarding flow's reserve-fund step already writes to.
Loading real reserve-fund data…
Account Broadcast v1
Send platform-wide announcements · email all sellers/buyers · in-app banner · maintenance notice · regulatory update. Audit-emitted · 4-eyes for >100 recipients.
Compose announcementpreview before send
Recent broadcastsreal audit-trail from /api/v1/broadcast · recipient_count is resolved from actual catalogue sellers / actual order buyers
| Date | Scope | Subject | Sent by | Real recipients | Broadcast ID |
|---|---|---|---|---|---|
| Loading real broadcasts… | |||||
Proactive Reports
Outbound compliance surface · reports Cerivio must file to regulators on schedule or on trigger · 4-eyes gate on every filing · tipping-off ban respected where legally required.
DSA Article 24
Q2-2026
next filing 2026-07-25 · on track
CESOP monthly feed
Jun 2026
next filing 2026-07-25 · automation P1
GPSR safety incidents
0
open · none since 2024-12 in-force
Sanctions violations
2
unreported blocks · action needed
GwG STR
N/A
not obligated · monitoring on
NIS2 incidents
N/A
not classified as important entity
DSA Article 24
CESOP
GPSR safety
Sanctions
GwG scaffold
NIS2 scaffold
Compliance Cases
Every regulator interaction Cerivio initiates (Regulator Templates) or files proactively (Proactive Reports) runs on a 9-state workflow · every transition is 4-eyes gated where required · audit-of-audit on every step · till logical closure.
Drafts
0
not yet submitted for review
Awaiting 4-eyes
0
second signer needed
Sent · awaiting ack
0
delivered · regulator response pending
Closed · YTD
0
completed with regulator sign-off
Case queueclick a case to open the workflow drawer
| Case ID | Type | Regulator | Case ref | State | SLA | Drafter | |
|---|---|---|---|---|---|---|---|
| No cases yet · create one from Regulator Templates or Proactive Reports | |||||||
Escalation contacts · foundation
Every escalation lane must have a named human destination. 6 critical routes are required for account go-live. Weekly digest fires to the admin recipient.
Route registry · 18 lanesCritical = must be filled before this account can go live. Non-critical = can be deferred but will trigger topbar + digest reminders.
Recent escalations (last 20)Every route dispatch appends here with recipient list, SLA due-by, and case ID.
DSR · Erasure Queue GDPR Art 12-22
Real, persisted data-subject-rights queue (/api/v1/dsr) · verify → execute erasure/access/rectification against the REAL auth_user / seller_bank_account / seller_application rows this platform maintains, or reject with a reason. 30-day SLA per Art 12(3). Every action written to the real governance audit log.
Pending review
0
RECEIVED or VERIFIED
Completed · lifetime
0
real redaction/export executed
SLA breach risk
0
≤5 days left
Rejected
0
retention-exception blocked
Pending requestsclick a row to review + verify/execute/reject
| Request ID | Type | Subject | Account | Filed | SLA left | State | |
|---|---|---|---|---|---|---|---|
| No pending requests | |||||||
Completed / rejectedreal, persisted outcomes — genuinely redacted PII where the decision was ERASURE
| Request ID | Subject | Type | Decided by | Completed | Outcome |
|---|---|---|---|---|---|
| No completed requests yet | |||||
DSA Content Moderation v1 · Art 16 · Art 17 · Art 22
Illegal-content reports · notice-and-action queue · 4 moderator actions (keep · takedown · warn seller · escalate) · 4-eyes gated · Statement of Reasons auto-emitted on takedown.
Open cases
3
awaiting moderator decision
Closed today
4
completed decisions
Avg resolution time
6.2 h
7-day rolling · DSA target <24h
Takedown rate
32%
of closed cases · benchmark 20-40%
Reports queueclick a row to open the decision modal · 4-eyes required to commit
| Report ID | Content type | Reason | Reporter | Content ref | State | Action |
|---|
Response template library6 templates · used inside the decision modal for warn/takedown notices
| Template key | Subject | Use case |
|---|
Home › Support Queue
Support Queue
All tenant tickets · SLA countdown · assign · reply · escalate · resolve
CERIVIO ADMIN
×
Data-Feed Health v0.17.0-vio · VIO · Tier 1 + Tier 3
Vehicle-in-Operation source freshness per country · 10 live (KBA · DVLA · RDW · SVV · ACI · DGT · SDES · CEPiK · MDCR · DRPCIV) · 14 seeded pending access. Every refresh Merkle-anchored to
data/refresh_audit.jsonl.Live adapters
39
of 40 countries · 10 registry + 29 Eurostat/PxWeb/UNECE + 1 seeded (XK)
Fresh feeds
—
last refresh within cadence window
Aging
—
1.0× – 1.5× cadence · action pending
Stale
—
>1.5× cadence · adapter attention needed
Country feeds click a row for detail · audit link on the right opens the Merkle chain
| ISO | Country | Source authority | Cadence | Status | Last refresh (UTC) | Next scheduled | Staleness | Audit |
|---|
Cerivio Wear Curve · impact of source freshness
The Cerivio Wear Curve (Weibull hazard · k · λ per family) reads country parc-age directly from these feeds. A stale avg_age_years value drifts the wear-shift signal by ~0.15%/year of drift. For families with steep k (brake systems, batteries), a stale feed produces a signal that is directionally correct but magnitude-late. Signal confidence drops from high → medium automatically when a feed goes stale, so no false-precision leaks into buyer-facing forecasts.
Ad Inventory · sponsored-listings review
DSA-compliant moderation · advertiser KYC · clearing-price bids · impression caps · Article 26 disclosure compliance
Active campaigns
—
loading real data…
Draft / awaiting review
—
real · GET /api/v1/ads/campaigns
DSA disclosure compliance
100%
every impression carries 'Sponsored' chip · enforced by AdServer.resolve_placement (approved creatives only)
Rejected campaigns
—
real · POST .../reject
Sponsored-listing campaigns real · GET /api/v1/ads/campaigns · backed by cerivio_cil.marketplace.ad_server.AdServer
| Campaign | Advertiser org | Placement | Bid (€ CPC) | Budget | Status | |
|---|---|---|---|---|---|---|
| Loading real campaigns… | ||||||
Per DSA Article 26 · sponsored chip + advertiser identity disclosed on every impression · resolve_placement() only ever serves an APPROVED creative on an ACTIVE campaign.
DSA Article 26 · transparency reportReal quarterly aggregate · read live from
GET /api/v1/compliance-exports/dsa-art26Quarter
—
not read yet
Sponsored impressions
—
real
ad_impression rows in the quarterClicks
—
real
ad_click rows in the quarterAd revenue · quarter
—
real
ad_revenue_entry sum, net of reversalsStatements of reasons
—
real Art 17 notices on file
Per EU 2022/2065 (DSA) Article 26 · built server-side by
ComplianceExportsService.export_dsa_art26_transparency()
Lumen decomposition · internal
Full forecast breakdown · channels · regime · structural levers · audit lineage · D5/D6/D7 only · NEVER shown to D1/D2 surfaces (moat policy)
SAMPLE
Showing representative decomposition · attach a live forecast via
window.cerivioRenderInternalDecomp(forecast) or open a per-account Lumen drill-down from Account 360.
Settings
Organization details · users · integrations · compliance rulesets
Legal entityCerivio's own organization details
Registered address
Managing Director + primary contact
| Name | Role | Authority | |
|---|---|---|---|
| Gaurav Sachdeva | Chief Executive Officer | gaurav@cerivio.com | Sole Managing Director · einzelvertretungsberechtigt · §181 BGB befreit |
Bank detailsUsed for settlements, refunds, and dispute payouts
Catena-X presence
Website imprint (§5 TMG)Auto-rendered on cerivio.com/impressum · legal-critical · 4-eyes recommended
Last edited · not yet edited in this session
VIO Executive View v0.17.0-vio · morning check
"Is my 28-country VIO stack healthy this morning?" · one-screen answer for CEO · exec · investor · customer demo · complements the ops-focused Data-Feed Health panel and the regulator-facing Aegis VIO Provenance surface.
Countries live
10 / 24
14 seeded fallbacks in use
Data freshness
18h avg
worst: CEPiK (waiting) · 96h
Fat-finger holds
2 pending review
click → Review Queue
Lumen accuracy delta
+0.14%
MAPE 2.86% · CI 90.5%
28-country freshness heatmap hover for adapter status · click a cell for last-7 refresh events
<24h fresh
24-72h
72-168h
>168h stale
seeded fallback
How much each VIO channel moved Lumen this week Wear Curve highlighted mint · star channel
| Channel | Country coverage | MAPE contribution | Signal direction | Last 24h alerts |
|---|
Ready-to-share stats export-ready one-liners · paste into customer deck or investor update
v0.17.0-vio-exec · 2026-08-13 · executive brief · numbers refresh on nav · export via PDF button uses
window.print() scoped to this panel